Engaging the Home Care Service
Initial contact is made through the office, normally by a family member or the client themselves; however we also liaise with Public Health Nurses and GP’s. Our friendly staff will take details and establish the care needs of the client, reasons for care and the days and times the service will be needed.
The Manager will then contact the family and identify a more in depth look at the clients care needs. The Manager will ask about care needs, the clients own personality, what they like to do, what their interests maybe, there general day to day routine, their exact care requirements.
If the client wishes to proceed with the service the manager arranges a face to face meeting with the client and family members in the clients own home. The Care workers who will be attending to the client will be introduced. At this set up stage the care plan will be finalised, all the duties and requirements of the Care workers will be clearly outlined, the clients emergency contact and reporting process will be identified.
Our fully trained, Garda vetted staff will begin the caring process. Support and contact with the client and their families will be maintained at all time from the office. The office will have daily communication with the care workers and will receive progress reports on the service provided.